Warranty Black Diamond

Runnercart Warranty

  1. Satisfaction guaranteed, money back within 14 days according to specified conditions.
  2. You can change sizes until it fits. The product must be in the original packaging.

Warranty from Black Diamond Thailand

  1. Warranty period
    1.1 Trekking Pole warranty period is 1 year, months from the date of purchase.
    1.2 Headlamp warranty period 3 years, months from the date of purchase.
    1.3 Products other than the above Consider it on a case-by-case basis.
  2. The warranty covers only damage caused by materials and factory production methods.
  3. There is no guarantee for damages resulting from accidents. Misuse Improper care and any wear and tear from use over time
  4. The warranty covers only the original owner of the purchase from the original owner. It does not cover second-hand items.
  5. Warranty only requires receipt. Please keep the receipt.

Claim process

  1. Only for customers who purchase Black Diamond with Runnercart only.
  2. Notify details of the buyer's name or order number, product, and damage via Email: support@runnercart.com
  3. After the officer receives the email Will inform you of warranty details and delivery address.
  4. Black Diamond's claim process takes approximately 7 business days after Black Diamond Thailand receives the product.