Black Diamond Warranty

Runnercart Warranty

1. Satisfaction guarantee with a refund within 14 days as specified
2. Exchanges for the correct size are available as long as the product remains in its original packaging.

Black Diamond Thailand Warranty

1. Warranty Period
   1.1 Trekking Poles: 1-year warranty from the date of purchase
   1.2 Headlamps: 3-year warranty from the date of purchase
   1.3 Other products: Warranty considered on a case-by-case basis
2. The warranty covers only damage caused by materials and manufacturing defects.
3. The warranty does not cover damage caused by accidents, improper use, improper maintenance, or normal wear and tear from use over time.
4. The warranty covers only the original purchaser who bought the product from an authorized dealer (original owner) and does not cover second-hand products.
5. A receipt is required for warranty claims. Please keep your receipt.

Claim Process

1. Only customers who purchased Black Diamond products from Runnercart are eligible.
2. Please email the purchaser's name or order number, product, and details of the damage to support@runnercart.com.
3. Once our staff receives your email, they will provide warranty details and shipping address.
4. Black Diamond warranty claims take approximately 7 business days after Black Diamond Thailand receives the product.