Runnercart Warranty
- Satisfaction guarantee: 14-day money back as specified
- Exchanges for size/product are available, provided the product is in its original packaging.
Hoka Thailand Warranty:
- For damage claims, Hoka Thailand will review them on a case-by-case basis
- The warranty does not cover damage caused by accidents, improper use, improper maintenance, or any wear and tear from normal use over time.
- The warranty covers only the original purchaser who bought from an authorized retailer (original owner). It does not cover second-hand products or products purchased abroad.
- The warranty does not cover clearance items, discounted discontinued products, prize products, or free gifts.
Warranty Claim Process
- To make a warranty claim, please contact the store or retailer where the product was purchased to verify and check the warranty status.
- If you purchased from Runnercart, please contact our admin team.
- Warranty claims usually take approximately 1–2 months.