Runnercart Warranty
- Satisfaction guarantee: 14-day refund under the specified terms and conditions
- Size/product exchanges are available, provided the product is in its original packaging.
Naturehike Warranty
- 1-year warranty from the date of purchase
Warranty Terms and Conditions
- The warranty covers all manufacturing defects. The product will be repaired or replaced at the company's discretion, free of charge for parts and labor. This does not cover damage occurring after the warranty period or damage not covered by the warranty terms. The company will inform customers of service fees and other charges before proceeding with any repair or replacement. Repairs or replacements will only be carried out after customer consent has been obtained.
- The warranty covers only the original purchaser who bought the product from an authorized retailer.
Exclusions
- Second-hand products
- Promotional and CLEARANCE products
- Incorrect size selection
- Improper use
- Accidental damage
- Normal wear and tear
- Wear and tear over time
- Improper maintenance
- Products that have been modified, altered, or adapted
- Free gifts, giveaways, prizes, and presents
Warranty Claims
To make a warranty claim, please contact the store or retailer where the product was purchased. The retailer will verify the product's condition and warranty status (damage, purchase date, warranty holder status, warranty period, and warranty rights) before notifying the company. The company considers "repair" to be one of the warranty options. The company reserves the right to determine whether a product can be repaired to its original condition.
Example of a claimable issue: A trekking pole that cannot be locked or unlocked can be sent in for free repair.
Example of a non-claimable issue: A trekking pole that is bent due to improper use, normal wear and tear such as faded patterns, or missing parts (replacement parts are available for purchase from the store).