Runnercart Warranty
- Satisfaction guarantee, money back within 14 days as specified
- Exchanges for size/product are available, provided the product is in its original packaging.
TSL OUTDOOR Warranty
- Warranty period: 2 years from the date of purchase
Warranty Terms and Conditions
- The warranty covers damage caused solely by manufacturing defects.
- The warranty is valid only for the original purchaser who bought the product from an authorized retailer.
The warranty does not cover
- Second-hand products
- Promotional and CLEARANCE products
- Incorrect size selection
- Improper use
- Accidental damage
- Normal wear and tear
- Wear and tear over time
- Improper care
- Products that have been modified, altered, or tampered with
- Free gifts, giveaways, prizes, and presents
Warranty Claims
To make a warranty claim, contact the store or retailer where the product was purchased to verify the product's condition and warranty status (damage, purchase date, warranty holder, warranty period, and coverage) before the claim is submitted to the company. The company considers "repair" to be one of the warranty options. The company reserves the right to determine whether the product can be repaired to its original condition.
Example of a claimable issue: A walking stick that cannot be locked or unlocked after use can be sent in for free repair.
Example of a non-claimable issue: A walking stick bent due to improper use, normal wear and tear, such as worn patterns or missing parts (replacement parts are available for purchase from the store).