Product Satisfaction Guarantee Happy to refund within 14 days.
1. Products must be in new condition as when purchased. The product box is not damaged. The product label does not come off. The serial number of the product must be the same number as the serial number of the product purchased.
2. The customer is responsible for the return shipping costs. And the shop will refund the product after checking the product.
3. Reward points earned by customers for purchases of returned products will be deducted entirely.
refund
1. In the event that the customer pays for the product by money transfer/cash on delivery. Customers will receive a refund into their bank account within 1-2 days after the store receives the returned product.
2. In case the customer pays via credit card Customers will receive a refund to their credit card within 21 working days after the store receives the returned product.
product size change In case of ordering the wrong size or the size ordered cannot be worn
1. Customers must notify the store about changing the size of the product within 14 days after receiving the product.
2. Products must be in new condition. intact and product labels do not fall off
3. The customer is responsible for the return shipping costs. and the shop will deliver the new product without charge for shipping the product back to the customer
Product warranty in case of defective products with defects caused by the manufacturer
1. Product warranty period It depends on the conditions of the manufacturer of that product.
2. Defective products with defects must not be caused by use.
3. The product must not be tampered with.
4. Products must be in normal condition and not damaged or damaged. but can't use it normally which is directly caused by the manufacturer's error
5. The customer is responsible for the return shipping costs.
6. After the shop inspects the product and complies with all conditions of the warranty, defective products have defects caused by the manufacturer. The shop will deliver the new product without charge for shipping.
product claim process
1. Customers can contact us to claim products by clicking "Contact Us" on the top right of the website or clicking Contact Us .
2. Customers choose a topic to contact customer service. Inform the order number (if any) For the speed of checking the product) and inform the details of the shop.