Runnercart Warranty
- Satisfaction guarantee: 14-day money back as specified
- Exchange products/sizes until satisfied, provided the product is in its original packaging.
Ultrahuman Product Warranty Details
1. Product warranty period: 1 year (products discounted by more than 50% are not covered by the warranty).
2. The manufacturer is responsible for products and accessories only in cases where damage results from a manufacturing defect.
The company considers the product warranty to begin when the customer purchases the product from a reseller appointed by ProCycle International Co., Ltd. and to end after the standard warranty period specified for each product model. Customers may use a receipt stamped by the reseller as evidence for submitting a warranty claim.
The manufacturer and importer do not cover the following cases:
1. Damage caused by accidents, improper use, testing, demonstration, maintenance, installation, improper adjustment or modification, including errors or negligence resulting from a misunderstanding of the product usage procedures specified in the user manual.
2. Scratches, dents, cracks, breaks, bends, tears, or liquid stains on the product and accessories, whether inside or outside, or burn marks on any parts, under any circumstances.
3. Any damage caused by moisture, such as salt deposits from accumulated sweat, rust on the product, or rust on critical parts of the product, such as circuit boards or main sensor connection points.
4. Installation of software not pre-installed on the device, including viruses.
5. Damage caused by connecting peripherals (not specifically designed for use with the manufacturer's products).
6. Installation or repair by technicians not appointed by the company.
7. Products that have been bought and sold as second-hand goods, grey market goods, or products purchased online through channels not affiliated with or properly imported by the company (the company can verify the status via the serial number system).