Warranty Garmin

Runnercart Warranty

  1. Satisfaction guaranteed, money back within 14 days according to specified conditions.
  2. You can change sizes until it fits. The product must be in the original packaging.

Warranty from Garmin Thailand

  1. Garmin[1] products purchased from January 1, 2024 onwards will receive a 2-year product warranty, with the first year of the warranty having to comply with the terms and conditions of the Garmin[1] product. Conditional product warranty (Garmin consumer global limited warranty) and the 2nd year which is an extended warranty in Thailand, overseen by Garmin. Thailand is limited to purchasing products through official Garmin distributors in Thailand only. The warranty will cover products that are caused by damaged materials or damage from the manufacturing process. Under normal use and conditions for 2 years from the date of purchase, Garmin will repair or replace various spare parts. To return the product to normal use without the customer having to pay for labor and spare parts [2]
condition
[1] Except for marine products. Aviation products, products for which Garmin has a declared warranty period longer than 1 year, and products that will reach the end of their service
[2] See additional warranty details at: https://bit.ly/422dxM4
 
Steps for registering for online repair service
Step 1: Register your repair online and wait for approval.



Complete the online RMA repair request application and contact information. After that, the website will estimate the repair cost based on the serial number and date of purchase. (Customers can check estimated repair costs here )

After confirming the information, our product support team will send a confirmation email within 1-2 business days.

  1. In the event that the basic problem can be solved We will send you detailed instructions by email.
  2. In the event that the basic problem cannot be solved Or we need to check additional equipment. We will send you a confirmation email and instructions on our “door to door” service to bring the product for inspection at the Garmin Thailand center.
Step 2: Online repair application approval

After your information has been approved We will issue a waybill and email you to inform you again. and send your contact information to the transportation company providing “Door to door” service

For more details about “door to door service”, you can check more information at door to door frequently asked questions

Step 3: Receiving the Equipment

  1. You do not need to ship the product to the Garmin Thailand center yourself. But you need to pack the product in a shipping box (please remove the watch band) and attach your waybill on the front of the shipping box.
  2. The shipping company will contact you within 1 - 3 business days after you receive the waybill. To confirm your address and pickup time.
  3. before sending the parcel to the shipping company Please check the packaging of your package again. Garmin Thailand will not be responsible for any damages. that occurred during delivery
Step 4: Payment process

After Garmin Thailand receives your device, we will send you an SMS and email to notify you.

  1. In the case that the product has expired or is outside of the warranty conditions, such as various scratches caused by use. We will inform you of the costs again. You can go to the page "Payment" to proceed with payment. By paying the fee online for scheduled repairs. We will then confirm your payment within 1-2 business days and will notify you via email after the payment has been confirmed. Please note that repairs will be carried out only after confirmation of receipt of repair payment.
  2. Please note that a tax invoice will be issued after the repair cost has been fully and correctly paid.
  3. In the case that the product is within the warranty period Your item will be processed in the next steps.

Note: You can log in to check the status and process payment at Inquire about repair status online

Step 5: Repair Process

  1. Garmin Thailand will fix the problem or replace the unit according to Garmin's procedures without prior notice.
  2. In case the problem is resolved or no problem found We will contact you directly to send your product back.

Step 6: Return Process
  1. Garmin Thailand will deliver the repaired or exchanged product to the address you entered via online repair within 2-3 business days.
  2. If the customer wants to track the delivery status of the parcel. You can follow here.
Things to know when registering for online repair services

  1. For your benefit Please upload the original receipt or a valid copy of your Garmin product when registering for an online repair.
  2. Please note that Garmin is currently Thailand is not yet able to process online repair notifications. For companies/stores
  3. The repair process depends on the serial number. So please enter your machine's serial number correctly.
  4. Please remove unnecessary accessories. and store various data in the machine before packing the equipment and sending it to the shipping company
    *Note during repair User data stored on the device may be deleted and Garmin Thailand is not responsible for any damage to the data. or loss or accessories such as watch cases, protective films, separate cases, etc.
  5. For all products shipped to Garmin Thailand without verification by us. or devices delivered through other service providers not designated by Garmin Thailand, the company reserves the right to refuse service and return the device.
  6. The equipment after repair or replacement will have a warranty period of 90 days or the remaining warranty period of the original warranty according to the receipt. For details, please refer to the website. "Limited Warranty" .
  7. If you repeatedly refuse to accept equipment returned by Garmin Thailand without good reason. or if there is an interruption in the delivery of the product due to a problem arising from the customer or recipient. The customer assumes all risk of loss or damage to the product.
  8. We reserve the right to change warranty or repair policies without prior notice.
  9. You can follow additional details and information at "Limited Warranty"
  10. Estimated delivery times are as follows:
    10.1 Bangkok, metropolitan area and some central areas 1-3 business days.
    10.2 Other provinces 2-3 business days
    10.3 Rest of provinces and other cities Including special areas such as islands, remote areas, 2-4 business days.
  11. Delivery time depends on the delivery status of the carrier.

Garmin Thailand Customer Support Center :

    • Phone number (toll free): 1800-200-206
      Business hours: Monday to Friday: 09:00-18:00. Closed on Saturdays, Sundays and public holidays.
    • Email: service.th@garmin.com
    • Garmin Chatbot 24 hours a day