Garmin Warranty

[1] Excluding marine products, aviation products, products for which Garmin has announced a warranty period longer than 1 year, and products that will be discontinued.

[2] For more warranty details, please visit: https://bit.ly/422dxM4

Step 1: Register the repair online and wait for approval



Complete the online RMA repair request form and provide your contact information. The website will then estimate the repair cost based on the serial number and purchase date (customers can check the estimated repair cost here).

After you confirm the information, our product support team will send a confirmation email within 1-2 business days.

1. If the issue can be resolved with basic troubleshooting, we will send you detailed instructions by email.
2. If the issue cannot be resolved with basic troubleshooting or if we need to inspect the device further, we will send a confirmation email and instructions for “door-to-door” service to have the product inspected at the Garmin Thailand service center.

Step 2: Online Repair Request Approval

Once your information has been approved, we will issue a shipping label and send you a follow-up email, and forward your contact information to the “door-to-door” courier service.

For more details about the “door-to-door service,” please visit the door-to-door FAQs.

Step 3: Device Collection

1. You do not need to deliver the product to the Garmin Thailand service center yourself. However, you must pack the product in a shipping box (please remove the watch strap) and attach your shipping label to the outside of the box.
2. The courier service will contact you within 1-3 business days after you receive the shipping label to confirm your address and collection time.
3. Before handing the package to the courier, please double-check your packaging. Garmin Thailand is not responsible for any damage that occurs during shipping.

Step 4: Payment Process

Once Garmin Thailand receives your device, we will notify you via SMS and email.

1. If the product is out of warranty or the issue is not covered by the warranty, such as scratches from normal use, we will notify you of the cost. You can go to the “Payment” page to complete the payment by paying the specified online repair fee. We will then confirm your payment within 1-2 business days and notify you by email once the payment has been confirmed. Please note that the repair will only proceed after payment confirmation.
2. Please note that the tax invoice will be issued after the repair cost has been paid in full and correctly.
3. If the product is still under warranty, your product will proceed to the next step.

Note: You can log in to check the status and complete the payment at Check Repair Status Online

Step 5: Repair Process

1. Garmin Thailand will resolve the issue or replace the device according to Garmin’s procedures without prior notice.
2. Once the issue has been resolved or no issue is found, we will contact you directly to return your product.

Step 6: Return Process

1. Garmin Thailand will ship the repaired or replaced product to the address you provided during the online repair registration within 2-3 business days.
2. If you wish to track the shipment, you can do so here.

Important Information When Registering for Online Repair Service

1. For your benefit, please upload the original receipt or a valid copy of the Garmin product when registering your online repair request.
2. Please note that Garmin Thailand cannot currently accept online repair requests for companies/stores.
3. The repair process depends on the serial number, so please enter the device’s serial number correctly.
4. Please remove unnecessary accessories and back up all data on the device before packing and shipping the device to the courier.
   *Note: During repair, user data stored on the device may be deleted, and Garmin Thailand is not responsible for any data loss or damage to accessories such as watch cases, screen protectors, or separate cases.
5. For any product shipped to Garmin Thailand without our confirmation, or any device shipped through a carrier not designated by Garmin Thailand, the company reserves the right to refuse service and return the device.
6. Repaired or replaced devices will have a warranty period of 90 days or the remaining original warranty period based on the receipt. For details, please visit the 10.2 Other provinces: 2-3 business days
   10.3 Remaining provinces and cities, including special areas such as islands and remote areas: 2-4 business days
7. Delivery times depend on the carrier’s delivery status.

Garmin Thailand Customer Support Center:

• • Telephone (toll-free): 1800-200-206
    Operating hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. Closed on Saturdays, Sundays, and public holidays
  • Email: service.th@garmin.com
  • Garmin Chatbot  available 24 hours a day